Terms and Conditions

Mond Safaris Terms & Conditions

Terms & conditions

These terms and conditions govern the contract between the individual(s) purchasing the travel event services (hereafter “the client(s)”) and MOND SAFARIS UGANDA (hereafter “the company”) to the exclusion of all other terms and conditions, save for those implied by law. No variation to these terms and conditions shall be valid unless given in writing and signed by the client and the company director.

Acceptance of booking

The person (‘head of the group’) who signifies his/her acceptance of a booking does so on behalf of persons under his/her authority, which means that all group members are equally bound by these terms and conditions.

The subject of these terms

All offers, estimations, or quotations provided by or bookings made with the company are subject to these terms.

The price of the trip includes Private Ground transport (car and fuel in 4×4), a Safari guide, entry costs to all parks as mentioned in the itinerary, all activities mentioned (boat, and so on), and all meals and accommodation. This is if nothing else has been agreed.

Taking photographs during the Tour

We reserve the right to take pictures of individual participants to use for commercial promotion of our tours. Any tour member/leader that wishes his/her pictures not to be used is asked to identify him/herself to the tour guide at the beginning of the tour.

During the safari

The animals in the parks are wild so no guarantees can be given of good sightings during game drives or trekking, but rangers and our guides will do their very best to make sure you get a great experience.

Vehicles: We put a lot of energy in inspecting all our vehicles before the safari starts to make sure that are in roadworthy condition. Despite this punctures, breakdowns, damage or any other delay can occur due to poor road conditions that are out of our control, for this no liability can be accepted.

Alterations made by Mond Safaris

When requested accommodation is fully booked or otherwise unavailable, the company reserves the right to change the accommodation to an accommodation of the same standard in the same area. This change must be communicated to the client.

Adjustments after booking: If you want to make changes to your itinerary after booking we will arrange for this if it is possible but extra charges may occur and to be paid by the client. Note that the dates for gorilla and chimpanzee trekking cannot be adjusted after booking.

Changes in itinerary: In the case of unforeseen circumstances (such as road closures, bad weather, security conditions, or problems with hotels) Mond Safaris reserves the right to make adjustments to the itinerary. You will of course be informed about this as soon as possible.

Deposit

To book with Mond Safaris, you need to pay a non-refundable deposit of 20% of the total package cost. Additionally, you must pay the full amount for gorilla or chimpanzee permits and all air tickets upfront, as these need to be secured immediately for everyone in your group. Once Mond Safaris receives your initial payment, We will proceed with securing the bookings outlined in your itinerary.

Full Payment

The full amount owed by the client to the company shall be paid not less than six weeks before the date of departure. If the full amount is not paid in due time, the company reserves the right to treat the booking as canceled (unless other terms have been agreed).

The company will not be held responsible for price changes or over-bookings in the time between booking and receiving the deposit. Bookings made within six weeks of the departure date must be paid in full immediately.

Means of payment:

Payment from abroad should be made through a bank transfer to the mond safaris account in Uganda. Transfer fees are paid by the client.

Credit/Debit Card: Payments with credit or debit cards are accepted, with a 4% service charge applied.

Cash Payment: We also welcome cash payments, preferably in USD.

Cancellation by client(s)

If a client wishes to cancel a booking, they must do so in writing and signed by the group leader. The cancellation fee is determined based on the date the company receives the written cancellation notice. The company will retain the full deposit of 20%, but any excess amount paid (over 20%) will be refunded to the client.

45- 7 Days to start the safari 85% charge

7 – 0 Days to start the safari 100% charge

Gorilla/chimpanzee Permits and flight tickets are excluded from the percentages above and are 100% nonrefundable.

Cancellation before the deposit has been made will not incur any fees.

please note (international) banking costs might be deducted from the refunded amount

Cancellation by Mond Safaris

The company reserves the right to cancel the event or any part of it for any of the following reasons:

–If the company or its supplier(s) regard adverse weather conditions or other safety concerns as unacceptable and which cannot reasonably be overcome.

– If the company reasonably believes that you may cause harm or damage to its reputation or to the reputation of its suppliers or to property belonging to its suppliers.

– If a company supplier or suppliers is/are unable to host the event for any reason.

– If changes you wish to make to the booking mean it is uneconomical or impractical to hold the event.

Should the company cancel an event, it shall be rescheduled for a mutually convenient date, or a refund shall be provided to the client.

The company shall be under no further liability to the client for cancellation of the event or any part of it. If, due to reasons beyond our control, an event is unable to take place due (but not limited) to the closure of premises, the ceasing of trading, or a change in supplier’s management, the company will provide the client with an alternative event and if this does not prove possible, shall refund the cost of the event.

Complaints:

Any issues that occur during the safari should be reported immediately to the guide and we’ll do our best to resolve it. If an issue has not been solved to the client’s satisfaction a written complaint should be e-mailed to us no later than 30 days after finishing the safari.

Liability:

Mond Safaris cannot accept liability or pay compensation for unforeseen circumstances that are out of our control. This includes flight delays/cancellations, war/threat of war, riots, civil unrest, terrorist attacks, border closure, acts of the government, strikes, thefts, epidemics, road closure, natural disasters, extreme weather conditions, fire, technical/mechanical problems to transport due to bad roads and similar events beyond the company’s control.

Insurance

Cancellation, medical, and repatriation insurance is compulsory for all Mond Safaris events, and it is the client’s responsibility to arrange such insurance through the client’s broker. We strongly recommend that clients get insurance to cover emergency travel and accommodation, lost baggage, and any other coverage they think is necessary. Other than compulsory insurance, the decision of which insurance coverage he/she obtains is solely the responsibility of the client.

It is the client’s responsibility to make sure that they have sufficient coverage with travel insurance.

Health:

persons not fit for long trips due to heart disease, chronic illness, advanced pregnancy, or mental illness are advised not to engage in such rigorous tour programs.

It is the responsibility of the client to ensure that proper medical precautions (immunizations and so on) have been taken care of.

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